Refund Policy

All fees are paid in advance and are non-refundable, except as this policy states or the law requires. That includes fees for partial billing periods, unused months of an annual plan, unused allowances, downgrades, periods in which the Service was not used, and accounts suspended or terminated under the Terms of Service.

Cancelling from the panel ends the paid plan immediately and moves the account to the Free plan; no refund or credit is given for the rest of the period. Cancelling in the billing portal takes effect when the portal says it does.

Cancelling never deletes data: the archive stays readable on the Free plan, and message bodies keep the expiry they were given when they were stored.

If we charge you in error — a duplicate charge, a charge after a cancellation had taken effect, or an amount different from the price that applied — tell us within 60 days of the charge and we refund or credit the difference.

A charge based on incorrect information you gave us, such as a wrong tax location or tax number, is corrected for future charges only, unless the law requires otherwise.

If we terminate your account for no fault of yours during a period you have paid for, we refund the fees paid for the unused part of that period, as Terms §17 provides.

Nothing in this policy limits a refund you are entitled to under a law that cannot be excluded by contract. We may issue a refund or credit in any other case at our sole discretion; doing so once does not oblige us to do it again.

Write to [email protected] from the email address of an account owner or admin, with the invoice number. Approved refunds go back to the original payment method through Stripe, in the currency you were charged, with taxes refunded in proportion; when the money arrives depends on your bank. We do not cover bank or currency-conversion fees.

Contact us before disputing a charge with your card issuer; most problems are faster to fix by email. If you dispute a valid charge, we may suspend the account until the dispute is closed, and you reimburse our dispute costs if it is decided in our favour, as Terms §10 provides.