FOR SUPPORT AND OPERATIONS
Answer “did they get it?” without opening a ticket with engineering.
to [email protected] subject Reset your Basalt password status Handed to your server queued 14:02:08.412Z handed 14:02:11.847Z · attempt 1 their words 250 2.0.0 OK id=4F8A2C
Nothing changes for the engineers except that they stop being asked.Read-only access is free on every plan, so giving the whole support team a login costs nothing.
WHAT CHANGES FOR YOU
In plain words.
- Free read-only seatsViewers are free and unlimited on every plan. Nobody has to decide whether an answer is worth a licence.
- Search the way a person asksBy recipient address, by subject, by product, by day. The record says what happened and when, in words rather than status codes.
- Opening a message is recordedReading a stored body is audited — who, when, and from where — and can be capped per person per day. Access to customer mail is a decision, not a default.
- It says what it cannot proveWhere the mail server could not report back, the record says so rather than showing a delivery it cannot support. You never tell a customer something we guessed.
WHAT WE DO NOT DO
We never send mail as if it were ours.
There is no plan where we become your sender. Your server keeps your reputation.
what we hold, and what we do not have yet →Your transport. Your record.
Running in five minutes.
connect your mail server → name the product that will send → send a test messageStart free — no card requiredFree forever tier · caps pause, never auto-upgrade