FOR FOUNDERS SHIPPING A PRODUCT
A customer says the reset email never came. You have about four minutes.
It is the smallest possible support question and the hardest one to answer honestly. Did it send? Did it bounce? Did it go to spam, or did we never send it at all? Without a record you are guessing at your own product in front of a paying customer.
Keep whatever you are sending with today. This is the layer above it.Free tier, no card, and the caps pause sending rather than auto-upgrading you.
WHERE WE SIT
Your mail goes out the way it does today. We write down what happened.
Your appyoursSends one request: who it goes to, which template to use, and the values to fill in.
Spoolwaythis is usWe fill in your template, hand it to your server, and write down every step.
Your mail serveryoursAmazon SES, Mailgun, Postmark, or your own server. We never send as if the mail were ours.
Your customeryoursGets the email, the same as they do today. Your address, your reputation.
and every step above is written down
THE RECORDsearchable later — and kept for exactly as long as you decide
Did that email actually go out?Your mail server’s own reply, word for word, with the time it was accepted.
What exactly did it say?The message itself, stored encrypted, for as long as your retention policy says — or never stored at all.
Who else can send as us?Every key is named and belongs to a person. Revoke one without breaking the rest.
WHAT CHANGES FOR YOU
Four things, in plain words.
One search, one answerLook up any message by recipient or subject and read exactly what went out, with your server’s own reply beside it.
Set it up before you need itThe integration is a config change. The value only exists if the record was already being kept when the question arrives.
Never store what you should notSet body retention to zero for password resets and one-time codes — the delivery record stays, the contents were never written down.
Grows into more than one productWhen the second product ships it is another Application, not another mail setup and another dashboard.
THE INTEGRATION
The whole integration
curl -X POST https://spoolway.com/api/v1/messages \ -H "Authorization: Bearer spw_live_…" \ -H "Content-Type: application/json" \ -d '{"template":"auth/password-reset","application":"auth-prod", "to":"[email protected]","variables":{"reset_url":"…"}}'
WHAT WE DO NOT DO
We never send mail as if it were ours, and we never show a delivery we cannot prove.
There is no plan where we become your sender. Your server keeps your reputation. Where a mail server cannot report back, the record stops at the handoff and says so — no green tick standing in for a fact nobody has.
what we hold, and what we do not have yet →ALSO WRITTEN FOR
Your transport. Your record.
Running in five minutes.
connect your mail server → name the product → send a testStart free — no card requiredFree forever tier · caps pause, never auto-upgrade